Wednesday, January 7, 2009

BOC Contract with Gwinnett Clean and Beautiful Terminated

In its first meeting of the New Year, the Gwinnett County Board of Commissioners voted to terminate the contract with Gwinnett Clean and Beautiful Services. This is in response to the temporary injunction issued by the courts in December. The recommendation was added to the agenda by Commissioner Kevin Kenerly, and passed unanimously. A couple of my favorite sites following this are Trash Gwinnett by Don S and Mack Perrys blog. Both attended the meeting yesterday and voiced their opinions.


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Tuesday, December 23, 2008

Waste Industries Trashes Customers Then Begs for Their Business

Who is laughing now?
Waste Industries is scrambling to save the business they once enjoyed in Gwinnett County. They expected to lose all of their customers after the implementation of a very controversial county waste management plan. Instead of joining in with the two small businesses that challenged this plan, they tried to suck every last dime they could, by charging a deactivation fee. This infuriated many customers including myself.


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Friday, December 19, 2008

More than just trash collection stinks in Gwinnett County


My interest and knowledge in the new plan for waste and recycling in Gwinnett has grown by leaps and bounds over the last month. My first post only touched on what really appears to be happening. I find it a bit amusing that Gwinnett Clean and Beautiful (GCB) was surprised ...


By the late 80’s, citizens and businesses were demanding even more convenient collection and recycling systems. The Gwinnett County Board of commissioners took action to meet these needs and updated the solid waste system.

In October, 1989 a new system was put into place. The new system:

* Required all residents to use a private hauler (some minor exceptions)

* Granted 7 year exclusive franchises vs. 1 year to private haulers

* Increased the monthly fees to $12.95/month, payable 3 months in advance with periodic price increases based on the Consumer Pricing Index

* Granted a $8.00/month fee to the disabled and senior citizens

* Provided for Gwinnett County to collect any unpaid fees thru a levy against serviced property

Some members of the private solid waste sector found this system unacceptable. On May 4, 1990, Independent Sanitation, an unauthorized solid waste hauling company, filed a lawsuit against the County to address their concerns.

On July 16, 1990, a judge in the Gwinnett County Superior Court ruled that the County’s 1989 solid waste ordinance was unconstitutional and void for the following reasons:
* No constitutional authority was given to the Board of Commissioners to take the action they did

* No bids were taken and this lessened the competition and encouraged a monopoly

* Citizen were required to use a designated hauler, not select a hauler of their choosing

* The County could not act as a debt collector for a private company


I guess they don't even read their own documents. Of course with all the uproar recently, the GCB site has removed many direct links to articles, like the one I quoted above. They are still there and as of today you can still find them using their own search function.

What adds to this case, and also makes it smell of corruption, is who the GCB is made up of. If you use that same search function and look for “advisory board” you will find many familiar names there. Many members of the board of directors are current county politicians, elected officials and sitting judges. Can you say conflict of interest? How could they not know this would be challenged? Is it any surprise why none of this was announced until 3 days after the election? Also, you should look at the amount of money involved. A portion of that monthly fee goes directly to GCB from the county. This portion alone is several millions of dollars. Then they want to collect fines as well as any revenue from recycling.

I say let's recall those responsible! A good site to keep up on this issue is www.trashgwinnett.com.

Let me know what you think in a comment.

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Superior Court Grants Stay of Execution for Small Businesses


In Gwinnett County this has been a very hot topic since the beginning of November. I briefly introduced my thoughts in a post about Gwinnett County Monopolizing a Utility. Last night this was put on hold.

"As a matter of fact, the court finds that Gwinnett Clean and Beautiful Services has the right to set rates for residential customers, to regulate and set fees for commercial customers, to set rates for registration of new customers, to provide enforcement by a sworn deputy sheriff for violation of the ordinances and agreement, and to choose exclusive franchise providers and service areas," "The court finds that all of these are governmental and not merely administrative functions."


Gwinnett County Clean and Beautiful has responded by saying they are still reviewing the ruling and considering legal alternatives. Coincidentally, the services site for Gwinnett Clean and Beautiful today stated “closed until further notice.” This is a relief for many Gwinnett citizens and at least two smaller haulers.

Those are the facts as they stand now. As for me, I totally applaud the ruling of Judge Michael Clark. But, I also just look at it as a stepping stone. In my next post, I will explain why this should not be a surprise to Gwinnett Clean and Beautiful and how this whole deal smells of Corruption.

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A New Look!

Hi everyone. I know I haven't posted much lately, but I been a bit busy trying to make improvements. At least I think they are, and I hope you will agree. As you can tell, the site has change quite a bit. It is a modified version of a template provided by a site called Our Blogger Templates. Take a look around, I hope you will enjoy it. I still have some tweaks to do, but feel free to leave your comments. Especially if you have any questions.

Friday, November 21, 2008

Waste Industries Abandons Customers and Charges Them a Deactivation Fee

Even though this is a local issue in Gwinnett County Georgia, it could be affecting other unsuspecting customers in the United States. How can a company charge you a deactivation fee when they are discontinuing service? The company I’m referring to is Waste Industries, one of the largest Solid Waste Collection Agencies in the south, with reported annual revenue of over 100 million dollars. This is the company that I regretfully have had my service with.

Dear Valued Customer,


Waste Industries has enjoyed providing service in Gwinnett County for the past thirteen years and I would like to take this opportunity to thank each and every one of you for your loyal patronage. Regretfully, Gwinnett County has elected to take away your right to choose a waste hauler, and we will not be allowed to service you after December 31. Please be assured, however, that we fully intend to continue to provide outstanding service through the end of the year.


While we understand that this transition may cause you some inconvenience, please understand that this situation is solely a result of Gwinnett County’s action. We also ask that you consider the impact this will have on our local employees and their families. As a result of the County’s decision we are forced to close our Atlanta East branch. We are making every attempt to find jobs for these hard working men and women but, unfortunately, many of them will be without a job at the end of the year.


Your last invoice from Waste Industries will include an account deactivation fee. Please allow me to explain this charge. The modest $23.50 charge is a demobilization fee and not a rate increase. We regret being unable to issue advance notice of this fee, but Waste Industries was not informed that it had not been given the right to continue to provide service in the county until November 5. The short notice that we are now required to be out of the county by January 1 has placed substantial hardships on us. The fee addresses an array of additional costs and difficulties including, but not limited to:


• Demobilizing an entire branch.

• Extending employee COBRA health benefits beyond employment.

• Protecting a workforce that knows it will no longer be needed.

• Recovering assets.• Setting up call centers to deal with inevitable transition issues.

• Collection of accounts receivable in a short period of time.


As you can see from the examples above, the costs incurred by Waste Industries to demobilize will far exceed the amount it will receive through the deactivation fee.
We appreciate your understanding in this matter and hope to have the opportunity to serve you in the future.


Sincerely,


Jim Perry, CEOWaste Industries



Mr. Perry guess what, those bullet points are called a cost of doing, or not doing business. Most of which you would still have if you continued service in Gwinnett or not. You address me as a “valued customer”, and you thank me for my “Loyal Patronage”. Do you think I am a fool? I guess you don’t value my being a customer enough to win the contract. It is also obvious that you don’t want my loyal patronage to write to, or petition, Gwinnett County on your behalf. Obviously, you want to show thanks to your “loyal customers” by sticking us with the bill that finances your cut and run. If you had been awarded the contract, or even a portion of it, would I still be a valued customer and be paid an appreciation fee? I would bet not!

Well, I am not about to take this laying down. I sent a firm, but polite email to Gwinnett Clean and Beautiful regarding this issue Tuesday. Shannon Waldo from GCB kindly responded to me on Thursday with the following:


As Gwinnett County noted publically yesterday, they officially notified Waste Industries that they have allegedly violated the Gwinnett County Solid Waste Ordinance by charging an unauthorized de-activation fee. We cannot advise you to pay the fee or to not pay the fee, all we can advise is to direct your inquiry back to Waste Industries. Gwinnett County has stated that it will take any and all actions authorized by the Ordinance and law, including calling waste Industries performance bond.


Shannon Waldo
Program Coordinator


Gwinnett Clean and Beautiful Services, Inc.
770-822-5187 Phone
770-822-5179 Fax
http://www.gwinnettcb.org/
http://www.gwinnettcbservices.org/



I further inquired with her if any other company was trying to charge the same sort of deactivation fee. Her reply was that Waste Industries was the only one. I think if there was some sort of legal way to do this all of the companies would be doing it. I then called Waste Industries at a local number I found (678) 328-1650. I informed the person on the phone that I had no intention of paying that fee. He asked me for my address and said OK. He definitely did not want to talk about the issue but when pressed for some answers he would only say his company informed him it was totally legal for them to charge that fee. I don’t think this will be the end of it. This morning Benjamin Thomas, a lawyer representing Waste Industries, posted a reply to the allegation of Gwinnett County about Waste Industries violating a County Ordinance. In it, he defends the company’s action by stating, the additional fee does not fall subject to the ordinance because it is not an increase of the rate. He continues to threaten Gwinnett with legal action if they call in the $150,000 performance bond. The battle continues.

As for me, I have canceled my automatic bill payment and will be paying it manually. I don’t mind paying for services rendered, but my remittance will not include the deactivation fee. I will however include the following letter:





Dear Waste Industries,


Your attempt to levy a $23.50 deactivation fee to my final bill is unacceptable, and per Gwinnett County’s notification to you on 18-Nov-08, may not be legal, to the extent that they have mentioned revoking your $150K performance bond. Your response to this notification posted on your website today states that this is not a rate increase but an additional fee. I would have to argue. Per Mike Ingle, as interviewed by AJC, and Jim Perry CEO, this fee is to cover benefits to employees and other items related to loosing business in Gwinnett. These items as described are normally considered normal costs of doing business and are already reflected in your rate. I don’t mind if you keep your branches and employees in Gwinnett, so as far as I’m concerned you don’t have to fire anyone or shut anything down. Feel free to use these resources to service customers in neighboring areas where you are permitted to do business.


By no fault on my part were you unable to competitively bid for my business. If you and your employees are unable to continue my service due to contractual issues with the county, I was not in breach of any agreement. In fact, as a paying customer in good faith your fiduciary responsibility belongs to me, and if any breach of agreement has been committed, it would have been by your Company in failure to continue service. Gwinnett County may have given us both a raw deal. You lost my business and I lost the advantages of a free market. However, it is not my responsibility to recover your costs of doing business.


I explained my intention on this, to one of your representatives when I made a phone inquiry. He took my address and it was OK. I therefore, will pay my December bill as I always have, minus the $23.50.


I assure you if you try to impact my credit, place a lien against my property, or have a collection agent contact me, I will pursue legal action against you. I have been in contact with Gwinnett County regarding this as well, and I will be forwarding them a copy of this note later this morning.


Sincerely,


Michael Gill



I can not tell you what will happen (or how this will end), but you are welcome to use any of my ideas in a response to Waste Industries. Please feel free to send a link to this post to anyone who might be affected.




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Thursday, November 20, 2008

Gwinnett County Paying For a Monopolized Utility Through Property Taxes!

About ten days ago, a good friend of mine forwarded me an email informing me Gwinnett County will be going to a mandatory solid waste collection system in January 2009. Evidently, in April 2008, the Gwinnett County Board of Commissioners adopted, and approved a new plan that designated Gwinnett Clean and Beautiful (GCB Services, Inc.) to implement, manage and enforce a new enhanced waste and recycling program. This is supposed to increase recycling, reduce pollution and lead to a “clean and beautiful” Gwinnett County. While this should be a good thing, I always have a bit of skepticism and wonder what it will cost.

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